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                  Sunrise MUCK - Staff Guidelines
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In addition to the rules that apply to all players (see News Rules), there
are some additional common-sense guidelines that apply to admin, including
helpstaff and wizards...
 
1. Following the rules
You must follow the rules for ordinary players of Sunrise. Being staff does
not mean you are above the law.
 
2. Connecting regularly
You must connect your staff character to Sunrise regularly and spend a decent
amount of time on duty, available for players who need your help. Ideally you
should connect every day, but you risk being removed from the staff list if
you do not connect for a month or more without warning. You should also be
logged in for an minimum of ten hours per week on average. If you will not be
able to connect to the MUCK for a while or not be on as often as usual, please
let the rest of the admin know - this shouldn't be a problem within reason.
 
3. Conduct
You must hold yourself to a high standard of personal conduct. This includes
being polite, patient and friendly at all times, and applies to you as a
player on any character, not just your staff character.
 
4. Disputes
If a dispute arises between players and you are asked to mediate, you should
make a special effort to be as fair and patient as possible, and you must not
be biased in favour of a friend. Above all, strive not to lose your temper,
even if everyone else has lost theirs. If you feel unable to deal with the
situation, ask both parties to pause any RP and not to discuss the subject any
more until someone else can step in. In any case, if the dispute is anything
more than a minor snipe, please let all the other admin know so they can
respond appropriately if there is any more trouble. Fortunately on Sunrise
this sort of thing very rarely comes up. :)
 
5. Using powers responsibly
You must not abuse your staff powers. They are there to enable you to help
other players, not to give you an edge over them. This includes using your
mage bit or wizbit to snoop on people or manipulate characters, rooms or
objects without the owner's permission, etc. It also means not abusing your
authority, which includes keeping private information private, not telling
others what to do without very good reason, and so forth.
 
6. Privacy
If you know a player's personal information or who their alts are, no matter
how you learned them, that information should not be spread outside the admin
team. If you're asked, suggest that they ask the person themselves. Similarly,
any discussion between the admin should stay between the admin, including all
WizChat natter!
 
7. Discretion and common sense
On rare occasions, you may find you need to use your bit to manipulate
something without the owner's permission, as in the example of an object with
an offensive description. In such circumstances, you need to use your 
discretion. Move or edit where possible rather than deleting outright. In any
case, please let the headwiz know as soon as you can. The same goes for
players you are forced to @jail or @boot.
 
8. Know your stuff
You should be familiar with news files, particularly the rules and AUP. You
should also try to be aware of current events, such as keeping up to date with
the web forums. If you are asked something to which you don't know the answer,
be honest and direct the person to someone you think is more likely to be able
to help.
 
9. Be useful
You must be useful to the MUCK. If others ask for your help, especially
newbies, always do what you can for them. Being useful also includes
contributing to MUCK development where you can (be it coding, TPs or
whatever), and generating as much RP as possible.
 
You may in theory be removed from the staff at any time and for any reason,
but unless there is a big problem or you haven't connected for a long time,
we will try to sort any problems out with you before they become serious. You
needn't worry about losing your bit for accidentally turning the headwiz into
a warthog, so long as it WAS an accident. ;)
 
If in doubt about what to do about something, or you need help yourself,
don't hesitate to ask other admin. And if anything in these rules is unclear
or you disagree with it, please let us know. :) Game on!
 
~ Afya
 
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Please do not copy these guidelines without permission.
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